Unexpected Kindness: Lessons from New Melleray Abbey

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Autopilot.  It is a feeling that I think most of us have either felt or certainly understand.  And there we were on autopilot.  

We were going through the motions of life, completing the hundreds of tasks that needed to be finished, but in a very unknowing, automatic way.  Those around us – both far and near – were helping us move along.  Our son , Matthew, had died and it was now time to figure out every next step that has to be figured out when a loved one journeys on.

I actually have no recall as to the details on how we learned about the New Melleray Abbey except I know that our dear friends – whose son, Torre, had sadly journeyed on many moons before – graciously forwarded the information somehow to us, and we miraculously received it.

To this day, I am still unsure how that transmission transpired. For during this time, I was not making or taking phone calls.  I was not reading or sending email or checking any social media.   We barely answered our door.  But we still had to make all the decisions and choices that all families make in the same situation as ours.  And as we all know, it is hard.

December was ending and January arriving, and the weather was exactly what that time of the year brings.  Freezing temperatures. Moments of snow.  Some moments with nice peaks of sun. Some moments with ice everywhere.  And a stillness that comes with all that is winter. 

The holidays were in a crescendo as the world prepared to celebrate the new year. It truly seemed as if I were living the words to Robert Frost’s “Stopping by Woods on a Snowing Evening” with many promises to keep and miles to go before we finished our sad task.

We called New Melleray Abbey.  Their prayerful efforts, their spiritual intention, their focus on quality in both their handiwork and in their godly work felt so appropriate for what we wanted. Our friends guided us to them and they were so correct in doing so.  When we called the Abbey, there was a developing snowstorm in Peosta, Iowa. Plus it was the beginning of the New Year holiday.  

Though we felt it would be a right fit for Matthew, there were circumstances well beyond our control.  Travel and delivery in our timeframe was simply impossible. The Abbey knew it and we knew it.  There was little that any of us could do or say.  We thanked the Trappists Monks in our call to them and understood that we needed to make alternative plans.  

Within fifteen minutes of ending that conversation, we received just one more call.  It was the New Melleray Abbey.  They had done some pondering. They wanted to help. Though delivery was impossible via their regular over-the-road trucking service due to timing and weather, they had another solution.  Leaving from Peosta, Iowa immediately, circumventing weather and graciously sacrificing the New Year holiday, an individual from the Abbey would be able to use their own Ford 350 to complete delivery just in time.

And the Abbey did so, and when delivery occurred, we did not have the opportunity to meet, see, or thank the person who so thoughtfully helped us.  I knew nothing about the particulars or the driver who so graciously journeyed to our town to help us.  Nothing.

For many of us – me included – there is something challenging . . . something difficult . . . in accepting help, any kind of help – even when it is so needed and necessary.  It is even more difficult to accept help – needed and necessary help – from an unknown source . . . from someone who is not a family member, who is not a close friend, who I may have never met.

I have always been proud of being relatively self-sufficient, of being able to generally fend for myself and take care of most of the challenges that crept up in my life.   As I have grown up, I have learned to be comfortable relying on my husband or my children or a handful of close family members and friends who have graciously helped me throughout my life. 

This circumstance was different. 

A stranger to me – a complete stranger – went truly above and  beyond.  I had to learn to be willing to and humble in accepting assistance without the ability to reciprocate in any way.  I had to understand that I needed help, that it was being offered, and that it was coming from a source hundreds of miles away. 

The New Melleray Abbey had found a solution to our situation. They considered the less prominent solution, the more challenging solution, the one that was going to be most difficult for them in all ways, and went for it.  They didn’t allow me to fixate on the barriers that I was seeing.  They looked beyond those barriers and created a whole new strategy. 

The New Melleray Abbey simply would not accept my inability to creatively resolve what seemed to me to be insurmountable circumstances.  Instead, they looked kindly and determinely past me and continued with their plans.  Full speed ahead. No stop. They set a powerful example on what true kindness means. My role – watch, listen, learn.

Thank you, New Melleray Abbey.

The Work of the New Melleray Abbey

What A Joy!

This week, I had the pleasure of spending some time in a small rural town in Western Missouri.  To me, it was a typical farming town – a county seat with twenty thousand people, with traffic lights numbering no more than what two hands can count, two Catholic churches blocks from each other (one historically Irish and one historically German), a bell tower than played Missouri’s state song in the quiet of the evening, and an old fashioned ice cream shop, soda fountain and all.

I stayed at a hotel that was built in 1907.  Though I readily describe it as lovely, it was simultaneously quirky.  The lobby elevator was what I would call retro, with a set of exterior doors off set by a set of interior gates.  I half expected a bellhop dressed in a maroon, gold, and black bellhop uniform with a pill box cap to step out when the doors opened. Riding the evaluator up, I hopped out and could have used the six flight U.S. postal mail slot that whisked letters from the top floor to the bottom floor if my heart had so desired.  Sadly, I had nothing to mail as I did want to see if those old-fashioned letter slots really worked.   I turned the corner and peered down the hallway.  Plastered above a sixth floor window were the words FIRE ESCAPE.  In case of emergency, folks would crawl out the window and use a set of collapsible staircases that had definitely seen better days.   God-willing, my time at this location would be uneventful.

I entered my room – which was outfitted with crisp, fluffy upscale bedding, and thought . . . where is the rest of the room?  For the whole thing  was . . . well . . . unusually. .  well . . .  tiny.  In fact, I am quite sure that my GMC Acadia SUV has nearly the same square footage as the room.  There was just enough space for the door to open and not nick the bed, and just enough space on one side of the bed to actually open the narrow bathroom door. From my vantage, I could see that the shower was clean and pristine, but I knew that I would have to do some type of sideways samba to get into it.  Likewise, the sink was built for one hand only and the toilet, well let’s just say it was small.

My suitcase fit well underneath the television stand and everything else fit . . . well . . . on the bed, which was the only other surface for any type of storage.   I found it interesting that I could turn on and off the overhead bedroom light, the bathroom light and the television all while resting comfortably in the middle of the bed.  The note on the back of the hotel room door kindly and politely listed out the available services including overnight laundry and daily shoe shines (just leave the shoes outside the hotel room door and by morning, they will be refreshed!)  

Keep in mind, that everything was nice.  This place wasn’t some seedy, run-down flop house that folks entered and were never seen again.  Oh contraire!  The lobby was swank with enormous prism chandeliers and high wing back chairs tilting towards each other to form a conversation area.  There was an upscale restaurant – also tiny – but with patrons at each table.  On the second floor was the fitness center – which was better described as a closet with two treadmills; but, the fact remains that workouts were possible. And the employees were helpful, cheerful, kind people.  And did I mention the cost . . . $39.99 plus tax.

Normally and admittedly, my hotel room requirements can be described as a little high maintenance.  And for those who know me, feel free to change that statement to really high maintenance.  No stays at rooms with shag carpet – ever.  In fact, I generally prefer anything but carpet.  I check all reviews and make sure that the hotel location is safe and secure.  Four stars are great, but five stars are better. Key cards with deadbolts are minimum standards and valet parking if at all possible.  So staying at a place with indoor/outdoor carpet, house telephones in the hallway, no visible fire alarms, and space that seemed to be rented out by the square inch was a stretch for me.  It challenged me to get out of my comfort zone and test the waters.

And I am glad I did.

The experience was actually wonderful.  It gave me a new type of vision about possibilities – not only regarding business travel, but just possibilities in general.  First, the people working at this particular location were nothing short of wonderful.  Their kindness with any questions that I may have asked or anything that I may have needed exceeded all expectations.  The actions of the people running this hotel brought life back to a simple level for me.  Succinctly stated – taken from a favorite M.A.S.H. episode:  “It is nice to be nice to the nice.”  Life becomes better when surrounded by nice people.  Nice people figuring out ways to help other people.

Second, I realized that by removing some of the limits that I may have been placing on travel – thus myself – opened up new doors and new experiences for me.  I saw, heard, did, and thought about things differently for a brief moment in time.  And it was fun.  Who needs a twenty square foot shower when a four square foot one (four feet may be an exaggeration) works just fine.  I didn’t try the mail slot, but would have liked to do so.  I didn’t try the fire escape, am glad that I didn’t, but would have liked to go out that window just once.  I didn’t make any telephone calls on the house phone, but it would have been a hoot.  This little hotel . . . in the middle of small town Western Missouri . . . made me get out of my rut and gave me back that free fall feeling once again.

What a joy.

The Water of Acadia National Park

The Joy of Water and Its Reflections